Although Assembla is one of the best ticket systems, I hate it at times. Main reason is that their team plays with fonts and colors and thus changes the site appearence, and at the same time ignores the major issues.
Here is the list that irritates me the most:
- When you create a ticket, the editor doesn’t work properly. For example, if you hightlight a URL with intention to mark it as a link, they still ask you for the URL in a prompt (a month ago they would even just replaced it with a default markup text like “[[http://server.com | URL TEXT]]“)
- The same is WIKI based on tinyMCE — it fails so often, that 50% of times I have to open the content HTML source and fix things manually
- Affiliate system — it pays you back only if you refered 3+ new users. I have just 2 leads, and I loose $80 every month…
- Some time ago they had an offer to blog about them and get $5 reward — I wrote a post, and their marketing guy Ryan told me that they gonna pay me only after a referal would pay a bill — which was not mentioned in the offer.
- If you want to export tickets data (for example, to count some stats regarding development performance), you will have to deal with their internal semi-JSON format with no documentation (only not-so-self-explanatory feilds names)
- Previously they had a project name in project space URL, now they use a unreadable hash — if you work with more then 1 project, you’d feel how unhandy it is
- There are 3 (three!) different SVN repositories types (SVN+Trac, External SVN, Source/SVN) in Tools which is confusing. Every one has its own set of possibilities — you have to choose what is more vital for you, you cannot have it all.
- They don’t show hours total for tickets no matter how you group them. It’s one of the most important things for developers, guys.
- If you want just to get content of the project, you cannot. I mean not SVN Checkout, but kind of SVN Export — download all folders/files without SVN client. They had a button that allowed to download the project as ZIP archieve, but now it’s not there. I have a few PHP projects which many people download and use, and they complain often about this missing feature.
All in all, Assembla still has a big way to go to maturity.